Privacy policy

This policy explains what personal information Slipstream Supply Australia collects, how we use it, and the choices you have. Slipstream Supply is a New Zealand owned business that serves customers in Australia, so we handle your information in line with both the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020.

Who we are

Slipstream Supply is operated by Built Supply Co Limited, trading as Slipstream Supply, based at 40 Iwa Street, Māpua 7005, New Zealand (NZBN 9429053798558). We are the party responsible for the personal information we collect through this store.

What we collect

  • Contact details you give us, such as your name, email address, phone number and shipping address.
  • Order and payment information needed to process your purchase. Card details are handled by our payment providers, not stored by us.
  • Account information if you create an account, such as your login and saved addresses.
  • Communications you send us, such as emails and support enquiries.
  • Technical and usage information collected automatically when you browse, such as your device type, browser, IP address and the pages you view.

How we use your information

  • To process, dispatch and deliver your orders, and to keep you updated on their status.
  • To provide customer support and handle returns, refunds and warranty claims.
  • To detect and prevent fraud and to keep the store secure.
  • To improve our products, website and service.
  • To send you marketing emails if you have opted in. You can unsubscribe at any time.
  • To meet our legal and tax obligations.

Who we share it with

We do not sell your personal information. We share it only with the service providers we need to run the store, including:

  • Shopify, which hosts our online store and processes order data on our behalf.
  • Payment providers, such as Shopify Payments and Stripe, which process your payment securely.
  • Fulfilment and courier partners, which pick, pack and deliver your order and need your name and address to do so.
  • Analytics and marketing tools, such as Google, which help us understand and improve how the store performs.

These providers may process information in New Zealand, Australia or overseas. We only share what is needed for them to do their job, and we expect them to protect it.

Cross border handling

Because we are based in New Zealand, your information may be stored and processed in New Zealand as well as in the countries where our providers operate. We take reasonable steps to make sure your information is handled with a level of protection consistent with the Australian and New Zealand privacy laws.

Your rights and choices

You can ask us to access the personal information we hold about you, correct it if it is wrong, or delete it where we are not required to keep it. To make a request, email us at support@slipstreamsupplyau.com and we will respond within a reasonable time. You can opt out of marketing at any time using the unsubscribe link or by contacting us.

Cookies

Our store uses cookies and similar technologies to keep your cart working, remember your preferences, and measure how the site is used. You can control cookies through your browser settings, though some features may not work properly if you turn them off.

Security

We take reasonable steps to protect your information from loss, misuse and unauthorised access. Payments are handled over secure, encrypted connections by our payment providers. No online service can be guaranteed to be completely secure, so we also rely on you to keep your account details private.

How long we keep it

We keep personal information only as long as we need it for the purposes above, or as long as the law requires us to, for example for tax and accounting records. After that we delete or anonymise it.

Complaints

If you have a concern about how we have handled your information, contact us first at support@slipstreamsupplyau.com and we will work to resolve it. Australian customers who are not satisfied can also contact the Office of the Australian Information Commissioner (OAIC), and New Zealand customers the Office of the Privacy Commissioner.

Changes to this policy

We may update this policy from time to time. The current version will always be posted here with the date it was last updated.

Contact us

Slipstream Supply, Built Supply Co Limited, 40 Iwa Street, Māpua 7005, New Zealand. NZBN 9429053798558.
Email: support@slipstreamsupplyau.com. Phone: +64 20 4190 8000.
Support hours: Monday to Friday, 9:00am to 5:00pm AEST (11:00am to 7:00pm NZT), excluding New Zealand public holidays.

Last updated: 6 July 2026.