Contact

Got a question about a part, need help tracking an order, or want to check a fitment before you buy? Send us a message using the form below, or reach us directly using the details here. We are a small New Zealand based team and we answer every message ourselves.

Business details

  • Trading name: Slipstream Supply Australia
  • Legal entity: Built Supply Co Limited, trading as Slipstream Supply
  • NZBN: 9429053798558
  • Address: 40 Iwa Street, Māpua 7005, New Zealand

How to reach us

Email is the fastest way to reach us. If your message is about an order, please include your order number so we can help straight away.

Support hours and response times

We are open Monday to Friday, 9:00am to 5:00pm AEST (11:00am to 7:00pm NZT), excluding New Zealand public holidays. We aim to reply to every enquiry within 1 business day. As we are based in New Zealand, a message sent late in the Australian afternoon may be answered the following morning our time.

Returns and refunds

To start a return or refund, email us within 30 days of delivery with your order number and photos of the item. Full details are in our Refund policy, and your Australian Consumer Law rights always apply.

Orders and delivery

Every Australian order is dispatched from our New Zealand base with free tracked shipping. Delivery timeframes and tracking information are set out in our Shipping policy.

Got a question about a part, need help tracking an order, or want to check fitment for your motor? Send us a message and we'll get back to you as soon as we can.

OUR BASE

Māpua, New Zealand

We are a New Zealand run operation based in Māpua. Every Australian order is picked, packed and dispatched from here, with free tracked shipping across the Tasman.