Legal notice

This notice sets out who operates Slipstream Supply Australia, the laws that apply, and your rights as a customer. It supports our Shipping, Refund, Privacy and Terms of Service policies.

Business information

Business name: Slipstream Supply
Operated by: Fabien James Harris-Brocklesby, trading as Slipstream Supply
Registered in: New Zealand (NZBN 9429051743086)
Address: 33 Aranui Road, Māpua, Nelson 7005, New Zealand
Email: support@slipstreamsupply.co.nz
Phone: +64 20 419 08000

How we operate

Slipstream Supply is a New Zealand owned and operated business. We sell motorcycle parts and accessories to customers in Australia, and every Australian order is dispatched from our base in Nelson, New Zealand. We are transparent about this because it affects delivery times, which are a little longer than a local parcel, and because we want you to know exactly who you are buying from.

Consumer rights

Australian customers are protected by the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including the right to a repair, replacement or refund if goods are faulty or not as described. Nothing in our policies limits those rights. As a New Zealand business, we also observe the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986 where they apply.

Prices and taxes

All prices are shown in Australian dollars and include any taxes we are required to collect at checkout. For standard orders there are no additional import duties or taxes payable on delivery. If anything is different for a particular order, we will tell you before we ship.

Intellectual property

All content on this store, including text, images, logos and design, is owned by Slipstream Supply or its suppliers and may not be used without permission.

Accuracy of information

We take care to keep product details, pricing and availability accurate and up to date. If an error affects your order, we will contact you before proceeding and give you the choice to continue at the correct price or cancel for a full refund.

Limitation of liability

To the extent permitted by law, and without limiting your rights under the Australian Consumer Law, our liability for any order is limited to the price you paid for the goods concerned. We are not responsible for delays or failures caused by events outside our reasonable control.

External links

Our store may link to other websites for your convenience. We are not responsible for the content or practices of those sites.

Disputes

If you have a concern, please contact us first at support@slipstreamsupply.co.nz so we can put it right. Australian customers keep access to the Australian Consumer Law and the relevant consumer protection bodies.